Shipping policy

Website Operator: Charger Buy D
Website: http://chargerbuyd.shop

Thank you for choosing Charger Buy D for your Lolita fashion needs! We’re delighted to bring you an array of beautifully crafted dresses—OP (One-Piece), JSK (Jumper Skirt), and SK (Skirt)—in styles ranging from Gothic to Classic to Sweet Lolita. This Shipping Policy outlines how we prepare, dispatch, and deliver your orders, ensuring your new favorite dress arrives safely and on time. Please take a moment to explore the details below so you know what to expect.

Order Preparation Timeline

When you place an order for one of our Lolita dresses, our team gets to work with care and precision. This process includes confirming your order details, conducting a thorough quality inspection of each dress—checking seams, lace, and embellishments—and securely packaging it to protect its delicate design. We aim to have your order ready and handed off to our fulfillment center within 1 to 3 business days from the moment your purchase is confirmed.

During busy periods—like seasonal sales or new collection launches—order volumes may spike, potentially pushing preparation times out by a few extra days. This could also extend the transit period slightly. We appreciate your patience in these cases and promise to notify you via email or phone if we foresee a substantial delay, keeping you informed every step of the way.

Delivery Timeframes

The delivery window reflects how long it takes for your Lolita dress to travel from our fulfillment center to your doorstep. We offer two shipping options to suit your needs:

  • Standard Shipping: Your dress will typically arrive in 3 to 5 business days, offering a cost-effective choice for those who can wait a little longer to twirl in their new outfit.
  • Expedited Shipping: For a faster arrival, opt for this service, and expect your package in 1 to 2 business days—perfect for last-minute events or impatient fashion enthusiasts.

Total Estimated Delivery Time
The total estimated delivery time is the sum of the processing time and shipping time:

For Standard Delivery: 4-8 working days (1-3 days for processing + 3-5 days for shipping).
For Expedited Delivery: 2-5 working days (1-3 days for processing + 1-2 days for shipping).
Please note that these are estimated times and may vary due to high order volumes, holidays, or unforeseen circumstances. We will notify you of any significant delays.

Shipping Costs and Destinations

We’re proud to ship our Lolita dresses to fashion lovers in Australia, Canada, the United States, and worldwide. Our rates are straightforward and designed to balance affordability with convenience, depending on your order total and preferred speed:

  • Free Shipping: Spend $60.00 or more, and we’ll cover the shipping cost as a thank-you for your support—no hidden fees, just pure Lolita joy delivered to you!
  • Standard Shipping: For orders between $0.00 and $59.99, a flat fee of $5.00 applies, keeping it budget-friendly for smaller purchases like an SK or accessories.
  • Expedited Shipping: Priced at $10.00, this option ensures your Gothic or Sweet Lolita dress arrives swiftly, ready for your next tea party or photoshoot.

While we strive for prompt delivery, factors beyond our control—such as customs processing for international orders or unexpected regional issues—may occasionally slow things down. We ask for your understanding and will communicate any notable delays promptly.

Tracking Your Package

Once your dress leaves our hands, we’ll send you a Shipment Confirmation email with all the essentials, including your tracking number(s). This lets you follow your package’s journey from our fulfillment center to your address. Tracking typically activates within 24 hours, so if it’s not live right away, give it a little time to update in the carrier’s system.

Keep an eye out for this email—it might slip into your spam folder—and reach out if you need help accessing your tracking info. We’re here to ensure you’re never left in the dark about your Lolita treasure.

Handling Shipping Mishaps

We pack each OP, JSK, and SK with meticulous care to preserve their intricate details—like ruffles and bows—during transit. However, once your order is with the shipping carrier, Charger Buy D isn’t responsible for items lost or damaged en route. If your dress arrives with issues—say, a torn hem or crushed fabric—please contact the carrier directly to initiate a claim.

To support your claim, hold onto all packaging materials (boxes, tissue paper, etc.) and the affected dress, and consider snapping photos of any damage upon arrival. For lost shipments, use your tracking number to investigate with the carrier first, and let us know if you need assistance—we’ll guide you as best we can.

Extra Details to Know

  • Business Days: Our timelines count Monday through Friday, excluding U.S. holidays and weekends. Orders placed late Friday or over the weekend start processing the next business day.
  • International Shipping: Orders outside the U.S. might face additional transit time or customs fees, which vary by country and are your responsibility as the buyer.
  • Address Accuracy: Double-check your shipping address at checkout—errors here could delay your dress or send it astray, and we can’t be held liable for those mix-ups.

Get in Touch

Questions about shipping, your order, or our Lolita styles? We’re here to help with a smile:

  • Email: [email protected]
    • Drop us a line anytime—we aim to respond within one business day, often faster!
  • Phone: +1 (903) 532-1421
    • Call us Monday to Friday, 9:00 AM to 5:00 PM EST, for a friendly chat about your needs.
  • Business Address: 344 Utah Avenue, Tyler, TX 75704, United States
    • Send mail here if you prefer mail, though this isn’t a retail location for visits.

We’re thrilled to bring you the elegance and charm of Lolita fashion with every shipment. Thank you for trusting Charger Buy D—your next dress adventure starts here!