Return policy

Website Operator: Charger Buy D
Website: http://chargerbuyd.shop

Welcome to Charger Buy D, where we bring you the elegance of Lolita fashion with our stunning OP (One-Piece), JSK (Jumper Skirt), and SK (Skirt) dresses in Gothic, Classic, and Sweet styles. We’re dedicated to your happiness with every purchase, and this Return Policy explains how you can return items if they don’t meet your expectations. Please read through this carefully to understand the process, timelines, and conditions for returning your Lolita treasures.

90-Day Return Window

We offer a generous 90-day return period, giving you ample time to decide if your new dress—be it a frilly Sweet Lolita JSK or a dramatic Gothic OP—suits your wardrobe. This countdown begins the day your order arrives at your provided shipping address. To initiate a return, you must contact us within these 90 days; requests submitted after this window closes won’t be eligible, so please reach out promptly if you’re considering a return.

Eligibility Requirements

For a dress to qualify for return, it must remain in the pristine condition it was delivered in, preserving its Lolita charm:

  • The item must be unworn, unwashed, and free of stains, odors, or wear marks—like makeup smudges or frayed lace.
  • All original tags, labels, and decorative elements (e.g., bows or ribbons) must remain attached and intact.
  • It should be returned in its original packaging—such as the protective box or bag it arrived in, complete with any tissue or inserts.
  • You’ll need to include proof of purchase, like an order confirmation email, invoice, or receipt, to validate your transaction.

If your dress shows signs of use, lacks its packaging, or arrives without proof of purchase, we may decline the return to ensure fairness and maintain the quality of our offerings.

How to Begin a Return

Ready to send back your Lolita dress? Here’s the process to follow:

  • Get in Touch: Email us at [email protected] or call +1 (903) 532-1421, providing your order number and a brief explanation (e.g., “wrong size” or “style not for me”).
  • Approval Steps: If your return meets our standards, we’ll email you a return shipping label and detailed instructions—where to send it, how to pack it, and what to include.
  • Key Reminder: Dresses mailed back without prior authorization won’t be processed, as we need to track each return to keep things organized and efficient.

Unsure about anything? Our team is always available at the contact info above to guide you through the process or answer your questions.

Defective or Incorrect Orders

We urge you to inspect your dress upon arrival—admire the ruffles, check the stitching, and ensure it’s what you ordered. If you spot a flaw (e.g., a torn seam), notice damage (like a crushed bow), or receive the wrong item (say, a Classic SK instead of a Gothic JSK), let us know right away. Reach out to [email protected] with details and, if possible, photos of the issue.

We’ll review your case quickly and work to resolve it—whether that means sending a replacement, processing a refund, or finding another way to make it right. Our goal is to ensure your Lolita experience with us is as enchanting as the dresses themselves.

Non-Returnable Exceptions

Certain items don’t qualify for our standard return process due to their unique nature:

  • Final Sale or Promotional Items: Dresses marked “Final Sale,” “Clearance,” or part of special promotions are non-returnable unless they arrive defective or damaged.
  • Worn or Altered Goods: Items showing use—like stretched fabric—or missing parts (e.g., a detached ribbon) can’t be returned.
  • Late Returns: Packages arriving more than 90 days after delivery won’t be accepted, except where required by law.

In cases where a partial refund applies (e.g., minor wear not due to our mistake), we’ll explain our decision clearly during the review process for full transparency.

Refund Process and Timing

When your returned dress arrives at our warehouse at 344 Utah Avenue, Tyler, TX 75704, United States, we’ll carefully inspect it to confirm it aligns with our conditions. You’ll receive an email update noting its arrival and whether your refund is approved, along with reasons if it’s declined.

If approved, we’ll issue your refund to your original payment method (e.g., credit card or PayPal) within 3 business days of inspection. Depending on your bank or provider, it may take a few additional days for the funds to show up. For undamaged dresses returned within 90 days of delivery, you’re eligible for a full refund under our 90-day policy, provided all criteria are met.

Here’s how it works step-by-step:

  1. Request a Refund: Email [email protected] to kick things off.
  2. Swift Reply: Expect a response from us within 1 business day with approval and return details, including the shipping address.
  3. Ship It Back: Securely pack the dress with all accessories and original packaging, then send it using our label.
  4. Refund Completion: Once we’ve received and checked it, your refund processes within 3 business days.

Important Notes

  • Complete Returns: Include all accompanying items—like detachable bows or belts—to avoid rejection.
  • Shipping Costs: For non-defective returns (e.g., a change of heart on a Sweet Lolita OP), you may cover return shipping unless we state otherwise.
  • Warranty Limits: For issues unrelated to quality (e.g., size regrets after wear), shipping fees are on you, and returns past 90 days aren’t accepted.
  • Rejection Option: If your return doesn’t meet these standards, we may refuse it and ship it back to you at your cost.

We’re Here for You

At Charger Buy D, we want every Gothic, Classic, or Sweet Lolita dress to bring you joy. Need assistance with a return or have a question? Contact us anytime:

  • Email: [email protected]
  • Phone: +1 (903) 532-1421
  • Business Address: 344 Utah Avenue, Tyler, TX 75704, United States

Our team is passionate about Lolita fashion and committed to making your shopping experience delightful. Thank you for choosing us—let’s keep the elegance alive, one dress at a time!